kitchformFor payment or refund help, use the support link in your receipt or visit Paddle buyer support. For a problem using Kitchform, contact support@kitchform.app.
1. Purchases through Paddle
Paddle is the authorised reseller and merchant of record for paid Kitchform upgrades. Refund requests are handled under Paddle’s Refund Policy and your applicable consumer rights.
2. Requests and withdrawal rights
Submit a refund request as soon as possible. Paddle can consider discretionary requests made within 14 days of purchase; approval is not guaranteed. Statutory withdrawal rights and time limits depend on your location and the circumstances of supply. For eligible EU purchases, withdrawal can be requested through Paddle’s customer portal. Your mandatory consumer rights remain unaffected.
3. If an upgrade does not work
Contact support@kitchform.app with your Kitchform username, order reference and a description of the problem. Do not send card details or passwords. If we cannot resolve a material failure to provide the purchased feature, contact Paddle for review.
4. What happens after a refund
Refunds are processed by Paddle. A full refund or payment reversal removes any unused credits from that purchase. Kitchens already made Premium and saved Photo Build drafts remain accessible. Contact support to review requests concerning partly used packs; mandatory consumer rights remain unchanged. Free editing and free exports remain available.
5. No automatic renewal
Credit packs are one-time purchases with no expiry or automatic renewal. There is no recurring subscription to cancel. Project export upgrades bought before credits replaced them keep their original 12-month terms. Unused access does not automatically create a refund entitlement.