kitchform1. Who provides Kitchform
Kitchform is a browser-based kitchen planning service provided by Kitchform. For product questions, account help or complaints, contact support@kitchform.app. These terms cover your use of Kitchform. Our Privacy policy explains how we handle information.
2. Planning and your account
You can use the manual designer without an account. An account is required for cloud saving, photo builds and Premium exports for a saved project. Keep your password and recovery code private. You are responsible for the content you save and for having permission to upload any photographs or client information. Do not use the service for unlawful activity, attempt to access another account or interfere with the service.
3. Free use and paid features
Manual design, basic PNG exports, JSON project backups and share links are free. Each ordinary account includes capacity for five saved cloud projects. Deleting a saved project frees capacity. Paid features use credits, sold as two one-time packs: 3 credits for €9.99 or 9 credits for €24.99, including tax. Both packs include the same features. One credit makes one saved kitchen Premium with no expiry: client drawing sheets, vector plans, cabinet and cutting lists, and up to 20 high-resolution photos rendered on our servers (at most 6 a day per account). You can spend a credit on a kitchen you designed, or on a Photo Build, whose draft is then a Premium kitchen. Premium kitchens do not use the five free spaces. For a Photo Build, the credit is used when the analysis finds visible kitchen components; the result is saved to your account at that moment, before you review it. Every Photo Build uses one credit; there is no free build. Up to 3 photos of the same kitchen can be included in one build. Failed analyses and photos without kitchen components do not use a credit. Credits do not expire and have no cash or transfer value. There is no subscription or automatic recharge. A maximum of 3 analysis attempts per UTC day applies, including failed attempts. Reopening and editing a Premium kitchen or a saved draft does not use another credit. Copies use the ordinary project allowance until a credit is spent on them.
The 12-month project export upgrade is no longer sold. Upgrades bought earlier keep their original 12-month access, including high-resolution photos. The price and currency shown at checkout apply to your order.
4. Payment and delivery
Paddle is our authorised reseller and merchant of record: Paddle sells the paid upgrade, processes payment and handles applicable sales taxes and billing. Purchases through Paddle are also subject to Paddle’s Buyer Terms.
After a verified credit-pack payment, Kitchform adds the purchased 3 or 9 credits to the purchasing account. Your balance is shown on the pricing page, in Build from a photo and when you make a kitchen Premium. A credit is spent only when you choose to make a kitchen Premium or when a Photo Build analysis finds your kitchen. If credits do not appear, check the payment from the confirmation page or contact us with your order reference. Premium features require internet access and an active account. If you delete a Premium kitchen, its access ends; the credit does not move to another project. Contact support about a mistaken deletion or a payment made after deletion.
5. Your designs and results
You retain your rights in your uploaded material and designs. You allow Kitchform and its service providers to process that material as needed to save, share, analyse and export it at your request. You may use your exported designs for personal or commercial projects, subject to any rights in content you provide.
Kitchform is a planning and presentation tool. Layouts, photo estimates, cabinet dimensions, prices and rendered materials can contain errors. Check all measurements, appliance specifications, services, safety clearances and installation requirements with qualified professionals before ordering or building. A photo build does not provide verified measurements or installation approval.
6. Service changes and account restrictions
Features may change as we improve the service. We may restrict an account for misuse or security reasons. We will not remove your statutory rights or the paid access described at purchase. If we cannot provide a paid feature as described, contact support for a remedy under our Refund policy. Keep a downloaded JSON backup of important projects.
7. Refunds and consumer rights
Read our Refund policy for requests, withdrawal rights and billing support. Nothing in these terms excludes mandatory consumer rights or liability that cannot lawfully be excluded. For a dispute, contact us first so we can try to resolve it.
8. Updates
The terms and offer in effect when you purchase apply to that purchase. We will publish changes on this page. Material changes to existing paid access will be communicated to affected customers through the service or an available contact channel.